Privacy notes for phone-led flatbed hire enquiries

This page explains how phone-led flatbed hire enquiries may be handled, including call details, journey information, availability checks and operational follow-up.

Privacy topics covered

Information discussed by phone

A flatbed hire call may involve your name, phone number, truck requirement, journey dates, delivery or collection address, driver details and any information needed to check suitability.

Why details are used

Enquiry details are used to answer the call, check availability, match the vehicle to the journey, discuss hire terms and manage any follow-up connected with the booking request.

Service partners

Where a hire needs supplier, insurance, payment or delivery checks, relevant details may need to be shared with operational partners involved in arranging the truck.

Analytics and site data

The website may use privacy-conscious analytics to understand page performance and improve flatbed-hire information.

Retention

Call and booking records should be kept only for as long as needed for enquiry handling, legal, accounting, insurance, fraud prevention or operational requirements.

Your rights

For privacy questions, call the booking team and ask for the appropriate data protection contact for the operating company.

Phone-led enquiry handling

The public site is designed around phone enquiries, so customers are asked to call rather than submit personal details through an online enquiry box.

Speak to the flatbed booking team

020 8092 4494